Senior Scaling Operations Program Manager

About the role... Scaling Operations is Duolingo’s 1-to-a-billion function. We turn promising ideas into reliable, scalable systems so teams can move faster without multiplying headcount or complexity. As a Senior Scaling Operations Program Manager, you’ll be an embedded operational and strategic partner who owns cross-functional programs from ambiguity to impact. You will design and run workflows, align engineering, product, and content partners, and measure what matters so we can launch faster, scale smarter, and increase quality with less effort. This role is based in Pittsburgh, PA or New York City, NY.   :brain: You will... Lead high-leverage, cross-functional programs from definition through launch and scale, creating clarity in ambiguous problem spaces and driving decisions across stakeholders in Engineering, Learning & Curriculum, and Product. Design and implement durable, tech-forward workflows and standards that reduce manual effort and enable reliable, repeatable execution at scale. Orchestrate execution across multiple teams, sequencing dependencies, managing risk, and establishing SLAs, KPIs, and operating cadences that keep programs on track. Build decision frameworks and business cases that balance impact, scale, cost, complexity, and confidence; model tradeoffs and recommend paths forward. Shrink “time to launch” and “time to scale” by introducing process improvements, documentation, and tooling that pave the road behind each release.