Customer Success Analyst

Collaborate with product teams to improve features based on user data and refine internal customer success workflows. Required Qualifications: Bachelor’s degree in data analytics, business administration, marketing, or related fields Ability to analyze customer data, track metrics (e.g., churn rate, usage statistics), and provide actionable insights. Strong communication, problem-solving, and relationship-building skills are critical for managing client relationships and reducing churn US Citizenship Must have or be able to obtain a Top Secret Clearence Desired Qualifications Previous experience in a client-facing role, such as customer success, consulting, or account management Familiarity with CRM systems (EspoCRM), project management tools, or data visualization software (e.g., SQL, Excel). Certifications : Certified Customer Success Management Professional (CCSMP)