Senior Manager, Lending Implementations

Built’s mission is to connect and simplify doing business in real estate. Built is an AI-powered platform transforming the way real estate is financed, developed, and managed, supporting lenders, owners, and contractors across complex workflows. Role Overview: As the Lending Lead – Implementations, you will own outcomes for lending client implementations from onboarding through early expansion readiness. You will lead a team of consultants responsible for delivering clean, scalable foundations at go-live and identifying expansion opportunities early in the client lifecycle. This role operates within an evolving, AI-enabled implementation model designed to reduce manual work, standardize delivery, and enable teams to focus on higher-value, strategic engagement with clients. Success requires strong domain expertise in lending, effective team leadership, and the ability to continuously improve execution within a structured system. What You’ll Do: Own Lending Implementation Outcomes Ensure clients achieve a clean, scalable foundation at go-live Drive early identification of expansion opportunities (target: within 10 days of go-live) Partner with Account Management to ensure expansion paths are actionable and frictionless Lead a Persona-Aligned Team Build and manage a team aligned to lending client types (e.g., Community Banks, Enterprise Banks, Private Credit) Develop team members into domain-fluent, consultative practitioners